Website Terms of Service
Effective Date: October 18, 2020
Anthony Parnell respects your concerns about privacy.
We collect personal information such as your email address when inviting you to join our email list to receive announcements about our products, services and upcoming events. We also collect information when requiring you to register before making a purchase of books, online courses and other products and services through our website. This includes information obtained to fill your orders and provide service assistance to customers.
Financial information is protected via PayPal gateway where we do not see your credit card information. Your personal information is not shared with other parties unless we in advance have obtained your expressed written permission. At any time, if you want your name, email address, and/or mailing address removed from our list, simply send us an email to firstname.lastname@example.org.
Refund And Return Policy
You’re eligible for a refund within 30 days if you’re dissatisfied with your purchase due to an error on the bookseller’s part or if the book doesn’t arrive.
Incorrect Book/Not as Described/Damaged
You’re eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the bookseller’s part. If you receive the incorrect book or if it arrives damaged, you’ll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition you received it in.
For books returned as ‘Not as described,’ return shipping amounts are refunded at the bookseller’s discretion. If the seller disagrees, only the book price and original shipping will be refunded. Anthony Parnell will not refund shipping amounts on behalf of a seller in the event of a dispute.
Book Did Not Arrive
You’re eligible for a full refund of the purchase price, including shipping costs, if your book hasn’t arrived as of the Estimated Delivery Date, up until 30 days past. If the bookseller provides tracking information indicating the book has arrived, the refund request is void. A refund request for the reason ‘item did not arrive’ will automatically complete 7 days after the refund request is initiated through your AnthonyParnell.com account.
In cases where the book is returned to Anthony Parnell for any of the following reasons, the refund includes the book price only: incomplete address, unclaimed, returned to sender, or similar.
Your refund will be processed to your credit card once Anthony Parnell receives the book back. We recommend that you use a trackable method of shipment; if the book doesn’t arrive and tracking isn’t provided, the refund will be cancelled.
Once a return/refund request has been cancelled, you cannot submit another return/refund request.
Items That Cannot Be Returned
Digital content and other downloaded purchases, including but not limited to downloadable eBooks, PDFs and audiobooks that have been opened, are not returnable.
Bulk orders of 50 or more copies are non-returnable.